Help & Support
We usually reply within 1–2 business days.
Can’t open the app? Email info@haliviq.app.
Watching
What’s free?
Every story’s teaser and episodes 1–5. From episode 6 you need Plus+ or a pass.
A video won’t play
Check your connection, update the app, then close and reopen it. If it still stops, send us a request with the story and episode number.
Payments
How do I cancel Plus+?
iPhone Settings → your name → Subscriptions → HALIVIQ Play → Cancel Subscription. You keep Plus+ until the end of the period you paid for.
I bought something but don’t see it
Open Profile → Restore purchases. Make sure you’re signed in with the same Apple ID you bought with.
How do I get a refund?
Apple handles refunds for App Store purchases. In the app go to Profile → Purchases & refunds and tap Refund next to the purchase, or visit reportaproblem.apple.com. Apple usually answers within 48 hours.
Account
How do I delete my account?
Profile → Delete account. This deletes your profile, follows, unlocked episodes and passes. It doesn’t cancel Plus+; cancel that in Settings first.
I forgot my password
On the log‑in screen, tap “Forgot password?” and we’ll email you a link.
Creators
How do I upload my series?
Apply in the app (Profile → Become a creator). Once you’re approved, you can upload in HALIVIQ Creator Studio. Every episode must be uploaded and checked before a series can go live, and covers need to show a real person’s face.
Report a problem with a story
While watching, tap ••• → Report this story. For copyright notices, email info@haliviq.app.