Privacy Policy
Last updated: [DATE YOU PUBLISH]
This policy explains what HALIVIQ Play (“the app”), run by [COMPANY LEGAL NAME] (“HALIVIQ”, “we”), collects, why, who we share it with, and the choices you have. If you have questions, write to info@haliviq.app.
What we collect
| Information | When | Why |
|---|---|---|
| Email address and display name | When you create an account | To sign you in, keep your follows and unlocked episodes, and answer you |
| App Store country (for example “USA”) | When you open the app while logged in | To understand where our viewers are and plan content and languages |
| Purchase records: product, date, Apple transaction ID | When you buy Plus+ or passes | To give you what you paid for, restore it, and handle refunds Apple grants |
| What you unlock and follow | When you use a pass or follow a creator | To let you keep watching what you unlocked |
| Help requests and messages | When you contact support in the app | To answer you. We also attach your app version, iOS version, device type and App Store country so we can fix problems faster |
| Reports | When you report a story | To review content against our rules |
| Creator applications: studio name, country, a link to your work, and what you write about yourself | When you apply to become a creator | To decide whether to open a studio for you |
| Videos, covers and series details | When a creator uploads them | To check and publish them |
| Basic technical data such as IP address and playback quality | When videos stream | To deliver video and keep the service working |
We do not collect your payment card details. Apple handles all payments, and we only receive a record that a purchase happened. We do not sell your personal information, and we do not use it for third‑party advertising.
Who helps us run the app
We use a few service providers. They process data only to provide their service to us.
- Apple: sign‑in with your Apple ID (if you choose it), App Store payments, subscriptions and refunds.
- Supabase: our database, accounts and file storage.
- Mux: video hosting and streaming.
- Anthropic: an AI service that helps our team review creator applications and spot problems in uploaded episodes (for example, a cut‑off ending or another app’s watermark). A person on our team makes the final decision on anything published.
Your information may be stored and processed in the United States and other countries where these providers operate.
How long we keep it
We keep your account information while your account exists. When you delete your account, we delete your profile, follows, unlocked episodes, passes and help requests. We keep a minimal record of App Store purchases (product, date and Apple transaction ID, without your name or email) so the same purchase can’t be credited twice, and for tax and accounting. Our team’s activity log of support actions is kept for security.
Your choices
- Delete your account any time in the app: Profile → Delete account.
- Cancel Plus+ in iPhone Settings → your name → Subscriptions. Deleting your account does not cancel it for you.
- Ask for a copy or a correction of your information, or ask questions, at info@haliviq.app. Depending on where you live (for example California or the EU/UK), you may have further rights under local law, and you can exercise them through the same address.
Children
The app is not meant for children under 13, and we don’t knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
Security
Sign‑in tokens are stored in your iPhone’s Keychain. Our database only shows each person their own data, and only authorised HALIVIQ team members can see support information. No system is perfectly secure, but we work to protect your information.
Changes
If we change this policy, we will update the date above and, for important changes, tell you in the app.
Contact
[COMPANY LEGAL NAME]
[COMPANY ADDRESS]
info@haliviq.app